Don't ever use Vivid Seats

[Coleman]

What a joke this business is. Big group of us are going to the Notre Dame game Dec 9. I bought 14 seats in 2 groups (10 and 4) on October 31.

Of those, only 4 tickets have been transferred to my marquette ticketmaster account so far. To make it even more confusing, those 4 came from the 10 ticket order, not the 4. Vivid is saying the other 6 have been delivered, but they never came through.

And the final 4 tickets will be delivered "by December 8," which is not very reassuring.

Just wanted to warn everyone out there, Vivid is a nightmare to deal with, so avoid. I initially tried to order directly from Marquette but there were no groups of tickets big enough.

[Galway Eagle]

Wait till day of call customer service rang about the inconvenience and they'll refund your whole order and credit your account. Happened to me seeing CCR John Fogarty at Ravinia this past summer. Got my $300 back and a 250 give card to my account

[Coleman]

Wait till day of call customer service rang about the inconvenience and they'll refund your whole order and credit your account. Happened to me seeing CCR John Fogarty at Ravinia this past summer. Got my $300 back and a 250 give card to my account

I'm not even concerned about the money. We have people in our group coming in from out of state. I need to know before the day of the game whether we have seats or not.

Did you actually get your tickets?

[#UnleashSean]

I'm not even concerned about the money. We have people in our group coming in from out of state. I need to know before the day of the game whether we have seats or not.

Did you actually get your tickets?

There will be seats.

[The Lens]

This is not unique to Vivid. These sites rely on the seller to release the tickets after they are sold. 99.9% they are eventually released and the buyer gets them.  It sucks. but in today's day and age, a company's limited customer service center is not going to prioritize something that is 30 days away.   

[Galway Eagle]

I'm not even concerned about the money. We have people in our group coming in from out of state. I need to know before the day of the game whether we have seats or not.

Did you actually get your tickets?

2/6 worked the other ones scanned but said "already scanned". The poor gate lady felt bad and let us in. That probably wouldn't happen at the fiserv though so definitely reach out to customer service in advance.

[MU82]

I dislike the way Vivid Seats won't release the tickets until a day or two before events, even if I buy them months in advance. And obviously I don't love their outrageous fees, which you don't see until you sign in and give all kinds of information. I haven't had the kinds of problems Coleman and Galway described, though. I have always gotten all of my tickets, and always delivered together. Just had to wait.

I've been using TickPick more recently. Got tickets for ND and NMD home games and Butler road game already delivered to me, and the price you see on the site is the price you pay. They build the fees in, of course, but at least you know what you're paying up front. Each time, they beat Vivid Seats' prices; beat StubHub's, too.

I did use Vivid Seats for the game at Xavier, though, so hopefully there will be no snafus.

[rocket surgeon]

I use for waste management golf...that's it.  Seem to be ok but does make me a little nervous waiting until a week prior to get tix  I get the clubhouse passes and they ain't cheap but we'll worth it